Fandom in both music and sports is
a common theme in my work, which translates to a passion for growing
consumer engagement in other disciplines and converting it into a
successful end experience.
About
A little bit about myself
My Story
I have nearly 6 years of applied experience in UXR, Consumer Insights, and Market Research, with both agency and client side experience. Employers and clients include Vevo, T-Mobile, Salesforce, and GAF. My work leans quantitative with a masters in quant methods from Columbia University, but I do also have qualitative experience. Let’s chat!
Vevo is the music video partner of all UMG and Sony labels on YouTube. A channel on Vevo is identifiable with VEVO at the end of it (ex. KatyPerryVEVO). In October 2017, YouTube announced artist channels. These a by the artist’s full name with spaces (eg. Katy Perry). At the time, Vevo was monetizing music videos at both the video and channel level.
With the new development, Vevo stakeholders were concerned that YouTube would gain an unfair advantage in selling advertising at the channel level.
Research Questions
How does the existence of both YouTube and Vevo channels affect the user experience with YouTube search?
How can Vevo improve chances of a consumer selecting its channels?
Methodology
A remote, unmoderated usability test of 12 participants, asking them to search for a particular artists channel, make a choice, and explain why they chose it. The test was about 10 minutes start to end
UserTesting remote study asking participants to search for specific artists and select a channel
12 participants, US based, A18-34 \
“Which channel would you select and why?”
“What do you look for when selecting a channel?”
“What jumps out at you from each of the top two channels?”
Results
There was a near-even split between the Official Artist channel and Vevo channel across the 36 examples in the 12 tests. However, the reasons for selecting each showed a pattern across users.
At the time, YouTube was utilizing descriptions on their Official Artist Channels while Vevo channels were not.
When Vevo was selected, it was because the Vevo brand told users that the video would be “official.” When YouTube was selected, it was because the description told them unambiguously that the channel was official.
Official in this sense meant both high quality and the intention of the artist. This study was the first to establish the specific brand equity of the Vevo name to users navigating YouTube.
Impact on Stakeholders
Product & engineering - created a tool to automate adding a description for Vevo channels to make the “official” status more straightforward and less reliant on brand equity
Artist relations - helped artist management teams to navigate the changes to channels on YouTube and what they mean for content artists have on YouTube through Vevo or otherwise
Business development - Was able to use brand equity findings as leverage in later conversations with YouTube about revenue operations
Anatomy of a Video
Background
Vevo was seeking to rely less on YouTube for revenue. As Connected TV poised to take over advertising budget, Vevo and media agency Magna teamed up to maximize resources for a diary study.
Research Questions
What are the motivations behind device choice?
How receptive are consumers to advertising by device? Does attention vary by device?
How can advertisers optimize across devices?
Methodology
A nationally representative online panel of 3500 wrote a diary of daily video consumption. Diary entries covered 9,613 video sessions and included:
Why - Motivations for watching and selection of device
What - Video content type, genre, how the selection was made
When - Time of day and day of week
Where - Everything associated with environment
Who - Ethnicity/race, generation, gender, etc.
Results
Co-viewers are especially attentive to advertising on CTV, and music content lends itself to co-viewing
There is more passive discovery of content on CTV than on desktop or mobile.
While audio is understandably important when watching music content on any device, visuals are most important on CTV compared to other devices.
Time of day, task at hand, and location are the strongest drivers of device choice - CTV in particular is ideal for when consumers want variety in content at home.
Impact
The press made Vevo and Magna leaders and tastemakers in the CTV ad market for everything from length of ad breaks to multicultural programming.
Today 27% of all of Vevo’s views come from its 35 CTV partnerships, compared to 5% of views across 7 partnerships at the time of the study.
CTV partnerships include Free Ad Supported TV (FAST) channels - one channel, Vevo Pop, would go on to win the 2023 Digiday Best FAST Channel Award.
